"I know you think you know what I said, but I don't think you really understand what I meant." It has been estimated that 70% of what you say is misinterpreted and misunderstood by other people. Often we approach listening in a passive mode, like a spectator sport, just waiting for the other person to quit talking so we can say what we want to say. In fact, most of our interpersonal conflict with others can be traced to the fact that we tend to work harder at speaking then we do at listening.

The art of great communication begins not with great speaking but with great listening. Listening is a skill that can reduce communication misfires and increase interpersonal effectiveness. Listening is also the heart of great communication. Truly caring people preserve meaning in conversation by seeking first to understand. To truly listen is to truly understand.

By participating in this presentation you will...

Learn how to avoid common barriers and roadblocks to effective communication

Identify personal filters that block true understanding

Learn how to listen intentionally with a positive listening attitude

Apply the skill of empathy to our conversations so that we are actively listening to others

Learn how to speak so that others can hear you

Reduce interpersonal conflict and create more cohesive team relationships

Seek First to Understand, and Then to Be Understood!