We've all been there - faced with conflict and not sure how to handle it. Unresolved conflict impedes progress, creates unproductive tension and wastes large amounts of emotional energy.

On the flip side though, well-managed conflict is one of the most important driving forces we have to growth, development and change. When people resolve conflicts quickly and respectfully with a positive attitude, they become better working partners and increase productivity. The key to resolving conflict is to understand the choices we have available when we encounter conflict situations. This session provides participants with techniques and strategies to overcome the obstacles and focus on the opportunities of conflict.

By participating in this presentation you will...

Learn what you should do with your anger when resolving conflict

Understand your conflict resolution style

Develop a conflict resolution attitude

Learn strategies for negotiating 'win-win' solutions

Turn conflict into opportunity for personal, interpersonal, and professional growth

Make It a Win-Win, Or No Deal!