Every organization has its share of people, who because of their interpersonal style can be difficult to deal with. They may be customers, they may be co-workers - but in either case, dealing with them in a way that leads to success is a critical skill.

This session helps participants understand both the "why" of these difficult styles, and the “how” of increasing your ability to deal effectively with difficult personality types. You will learn to empower your attitude and stay positive even when others try to pull you down. You will explore the six basic difficult personalities, why they do what they do, and most importantly, what you can do about it.

By participating in this presentation you will...

Discover why people behave the way they do

Understand the origins of negative behavior

Learn how to not react to reactive people

Develop strategies for empowering your communication style

Fill out your own "Behavioral Map" for dealing with difficult personality types

Handle Difficult People Before They Handle You!